Topgrill Patio Furniture warrants all our residential outdoor patio furniture for 5 years. It' starts for the day your receive delivery. But it no longer applies to a new owner should you sell the furniture. If your Topgrill furniture fails structurally during normal use, or if the finish peels, cracks or blisters within 5 years from the date of purchase, we will do one of the following: Repair, refinish or replace the outdoor furniture frame at Topgrill's discretion with the same or similar product if discontinued without charge. This includes parts and labor. Topgrill Patio Furniture will pay freight costs for the first year in the Continental U.S. After the First year the customer is responsible of the freight cost of the replacement.
Commercial Warranty
We warrant all our commercial use outdoor patio furniture frames for 1 years from date of purchase. Commercial use means use in any public area. If your Topgrill furniture fails structurally during normal use, or if the finish peels, cracks or blisters within 1 years from the date of purchase, we will do one of the following: Repair, refinish or replace the outdoor furniture frame at manufacturer's discretion with the same or similar product if discontinued without charge. This includes parts and labor during the first year in the Continental U.S. The Commercial customer is responsible of the freight cost on the repacement.
What Our Warranties Don't Cover
Failure caused by unreasonable or abusive use
Failure caused by lack of reasonable and necessary care and maintenance
Wear and fading due to exposure to ocean air (such as beach front property and salt water pools)
Normal fading of fabrics or upholstery materials
Acts of Nature
Glass tabletops
Commercial steel swivel mechanisms
Cracking or bursting of tubing due to exposure to water and freezing temperatures
Changes in wood color due to natural aging of the wood
Molding due to Prolonged exposure moister
Cushions molding due to long exposure moister.
Return freight after 1 years (Residential) and (Commercial)
Warranty And Proof Of Purchase
Warranty is valid for the original buyer from the date of purchase only. Proof of purchase is required. Pictures or inspection may also be required. All warrenty claims will take 4 to 8 weeks to review.
Umbrella Warranty
Patio umbrellas are warranted for 1 year against splitting, rusting or other manufacturing defects from normal exposure conditions. All patio umbrella bases are warranted for 1 year. Fabrics are warranted for 1 year. At the discretion of the manufacturer, a damaged part will be replaced free of charge with proof of purchase.
What's Not Covered
Wind damage
Failure caused by unreasonable or abusive use
Failure caused by customer neglectnot providing reasonable and necessary care
What's Not Covered
Abusive or unreasonable use. Normal wear and tear including fading and discoloration caused by chemical contact. Acts of nature including fire, ice and wind damage. Non-proprietary items such as glass or other table top surfaces. Return freight after one year from purchase.
To initiate a repair or replacement, please email customerservice@topgrillpatiofurniture.com or call 1-800-811-9890.
Have Questions? Call Us (800)811-9890
Topgrill Imports LLC is a supplier for patio furniture, outdoor umbrellas, lounger chair, bar height patio furniture, pool furniture, outdoor furniture, wrought iron furniture, garden furniture, cast aluminum furniture, patio umbrellas, discount patio furniture, patio furniture glidders, patio furniture swings, patio furniture garden arbors, chaise lounge, deck furniture, garden bench, home furniture, pool furniture and outdoor furniture plans
